Frequently asked questions
What is the return policy?
Because each piece is made to order, we’re unable to accept returns or exchanges. If your item arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery so we can make it right.
Are any purchases final sale?
Yes — all purchases are final sale. Every order is created just for you, which means we cannot offer returns or exchanges unless there’s a quality issue.
When will I get my order?
Orders are produced and shipped as quickly as possible. Most items arrive within 7–14 business days, depending on your location and current production times. You’ll receive tracking info as soon as your order ships.
Where are your products manufactured?
Our products are produced through trusted partners who print and fulfill orders once they’re placed. This approach ensures less waste and a more sustainable process.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order details.
Can I change or cancel my order once it is placed?
Because each item is made to order, changes and cancellations can only be accepted within 24 hours of purchase. After that, production begins and we’re unable to make adjustments.
What if my package is lost or stolen?
If your order doesn’t arrive or arrives damaged, reach out to us right away with your order number. We’ll help resolve it as quickly as possible.
Do you ship internationally?
Yes — we ship worldwide. Delivery times and costs vary depending on your location and will be shown at checkout.
